Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@sherripopstore.com. If your return is approved, we will provide the correct return address and instructions. Items returned without first requesting approval will not be accepted.

Damages and issues

Please inspect your order when it arrives. Contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the problem and make it right.

Exceptions and non-returnable items

Personalized items, gift cards, and items marked as final sale cannot be returned unless they arrive damaged or defective. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to receive a different item is to return the original item. Once the return is approved, you may place a separate order for the new item.

European Union 14-day cooling-off period

If merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason. The item must be unworn or unused, with tags, in its original packaging, and accompanied by the receipt or proof of purchase.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit-card company may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact us at support@sherripopstore.com.